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Q. Is my personal and credit card information safe and secure when ordering online from your site?
A. Yes, we have a completely secure merchant account system that encrypts the information during transmission, automatically checks your credit card number, and charges your card without anyone ever seeing your credit card number. This site uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security.
Any personal information you share with us is safe and secure. We never sell, share or give away any of your information to other companies or organizations. Please see our Privacy & Security Policy for more information.

Q. What is included in each science article or issue of the subscription?
A. Each issue begins with a question children might ask as they notice the changing world around them, then provides answers. Each issue has several different sections, written at different levels of difficulty and depth:

  • An easy section for young children and early readers.
  • A general discussion, which includes the basic science needed to answer the question. Older children can read this for themselves. Parents can read it to younger children, or use it for their own information.
  • More detailed information about related science topics.
  • Plus fun, safe, kid-tested projects which reinforce the basic science concepts.

Q. What is the age range for your publication?
A. It is designed to cover a wide range of ages, from about 6 to 13.

Q. Is there a Guarantee ?
A. Yes, your satisfaction with our articles and publications is guaranteed. You may request a full refund for any reason, within 1 week of receiving any article, and within 3 weeks of receiving the first issue of your new subscription. And you can cancel your subscription at any time after that and receive a prorated refund on the remaining issues.

Q. How and when will I receive my science articles?
A. Articles are delivered as soon as your order is complete. Please check the confirmation page for the links to your articles. Immediately print or save those articles on your computer, since the link will not appear again. If you do not receive your links, please contact us.
The files are in PDF format. You will need Adobe Reader to view the articles. If you do not have Adobe Reader, you can download it for free at http://www.adobe.com/products/acrobat/

Q. What types of subscriptions do you have?
A. We offer both on-line and printed subscriptions. Both versions contain the same information, although the printed copies are in black and white, while the online copies have color pictures and diagrams.

Q. Am I allowed to share the on-line issues?
A. All of our articles and publications are copyrighted. You can print and share a "hard copy" of each on-line issue subject to the same copyright laws as any other publication. However, you may not share, sell or give away the URL or download link to anyone else, nor permit anyone else to download the issue from our site.

Q. How and when will I receive my on-line subscription?
A. The first issue of your online subscription is delivered as soon as your order is complete. Please check the confirmation page for the link to your first issue. Immediately print or save the issue on your computer, since the link will not appear again. If you do not receive your link, please contact us.
Each month (except July and August) you will receive an e-mail containing the link to the new issue. Please make sure that you provide us with a valid e-mail address. To ensure delivery, add sciencemadesimple.com to your "safe" list of e-mail addresses if possible. We can not be responsible for bounced e-mail. If you are not receiving monthly issues, please contact us.
The files are in PDF format. You will need Adobe Reader to view the articles. If you do not have Adobe Reader, you can download it for free at http://www.adobe.com/products/acrobat/

Q. How and when will I receive my printed subscription?
A. You will receive the first issue of your printed subscription by U.S. mail within 4 weeks. A new issue is mailed monthly (except July and August).

Q. I live outside of the U.S. Can I still subscribe?
A. Yes, we have subscribers world-wide. The easiest and least expensive way is to order an on-line subscription, which is the same price no matter where you live. Check our products page for the prices of printed subscriptions to locations outside of the U.S.

Q. What payment options do you have?
A. We accept VISA and MasterCard credit cards. You can pay by credit card through our secure online store or by mail. We also accept PayPal.
If you prefer, we accept Postal Money Orders and checks by mail. Click here for an order form. Please note, there is a $25 returned check fee. All prices are quoted in U.S. dollars. All checks and money orders must be in U.S. dollars and drawn on a U.S. bank.
You may also order by phone using a credit card. Call customer service at 866-358-9551.

Q. Do you offer discounts?
A. Yes, educational discounts for multiple copies or for multiple users are available. Please contact customer service for more information.

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